Frequently Asked Questions

How can I find out more details about the products listed on this site?

Some products have a downloadable Product Specification PDF File which contains more technical information that may assist you.  Alternatively, you can contact us on +61 755 341 777 or email sales@eccs.com.au

How much is postage and handling?

Postage fees are calculated based on the number and size of the products purchased.  See the guide below for details on approximate pricing:

• Small items - $10 for first item, $7 for additional items
• Medium items - $15 for first item, $10 for additional items
• Large items - $25 each item

How do I pay for my order?

Payment is by Direct Bank Deposit or Cheque.  Once you have entered all your purchasing details, a confirmation email will be sent to your email address containing details of your purchase as well as payment details for both cheque and direct deposit payments.

When will my order be dispatched?

Upon clearance of payment, your goods will be dispatched.

Do the prices on this website include GST?

Yes.

If I need support or assistance, who do I contact?

Please call +61 755 341 777 or email support@eccs.com.au